Hospitality Agency — Full Operations Automation
Replaced 3 full-time coordinator roles with an agentic system that handles influencer vetting, property matching, contract workflows, and deliverable tracking across 30+ hotel properties — running 24/7 with zero manual intervention.
Role
AI Systems Architect
Timeline
Ongoing
Client
Hospitality Agency
The Problem
A hospitality marketing agency had three coordinators keeping 30+ hotel properties moving through spreadsheets, email threads, and Monday.com boards. Outreach slowed down. Contract details got missed. Deliverables slipped. The only obvious fix was hiring more people to babysit the same process.
The Solution
Built a system that handles the influencer-property workflow from intake to reporting: vet profiles through Instagram, match creators to properties, draft outreach and contracts, track deliverables, and send weekly status reports. Humans only step in for final approvals.
Key Features
- •Influencer Vetting Pipeline: Automated profile analysis pulling follower demographics, engagement rates, and content quality scores via Meta API and custom MCP servers.
- •Property-influencer matching: ranks creators by property tier, audience fit, past collaboration history, and seasonal availability.
- •Contract & Communication Automation: Drafts proposals, manages approval workflows, sends follow-ups, and maintains the agency's voice across all touchpoints.
- •Deliverable Tracking: Monitors post schedules, verifies tagging compliance, captures story mentions before expiry, and flags missing deliverables automatically.
"We went from three coordinators managing 30 properties to one person overseeing the AI system across 30+ properties. The system doesn't forget follow-ups, doesn't miss deadlines, and works weekends."